Terms of Service

Please read these Terms of Service (“Terms”) carefully before using continuumstrategy.com, purchasing from us, downloading resources, contacting us, or working with us.

This website is owned and operated by Off Your Desk Co., LLC DBA Continuum Strategy (“Continuum Strategy,” “Company,” “we,” “our,” or “us”).

By accessing or using this website, submitting a form, purchasing a product or service, downloading a resource, booking a call, or communicating with us, you agree to these Terms. If you do not agree with these Terms, please do not use this website.

Website Use

The content on this website is provided for general informational, educational, and business purposes. You agree to use this website lawfully and in a way that does not interfere with the website, our business, or other users.

You may not use this website to:

• Violate any law or regulation

• Attempt to gain unauthorized access to our website, systems, accounts, or data

• Copy, reproduce, or misuse our content, branding, materials, or intellectual property

• Submit false, misleading, harmful, or unlawful information

• Interfere with the security or functionality of the website

We reserve the right to restrict or terminate access to the website at any time, without notice, if we believe these Terms have been violated.

Services

Continuum Strategy provides business support, operations support, workflow support, systems setup, administrative support, tech support, physical admin support, and related services.

All service engagements are subject to the specific proposal, scope of work, contract, invoice, checkout page, or written agreement provided for that service.

If there is a conflict between these website Terms and a signed service agreement, the signed service agreement will control for that specific engagement.

Submitting a form, booking a call, sending an email, or visiting this website does not create a client relationship. A client relationship is only created when both parties agree to work together through a written agreement, proposal, invoice, contract, or other confirmed service arrangement.

Business Support and Systems Support

Our business support and systems-related services may include administrative support, inbox or calendar support, workflow organization, SOP creation, project coordination, CRM support, automation support, documentation, tool setup, and related operational support.

We make reasonable efforts to provide thoughtful, accurate, and organized support. However, you understand that business operations depend on many factors outside of our control, including third-party platforms, client-provided information, approvals, timing, access permissions, and changes made by software providers.

You are responsible for reviewing and approving business decisions, final deliverables, client-facing communications, financial information, legal information, and any materials that affect your business before they are used, published, sent, or relied upon.

Tech Support Services

Continuum Strategy may offer remote or local tech support services, including general troubleshooting, device support, software support, setup assistance, cleanup, maintenance, data transfer support, backup support, or related technical help.

Tech support services are provided based on the information, access, and equipment available at the time of service. We cannot guarantee that every technical issue can be resolved, that data can always be recovered, that future issues will not occur, or that a device, software, account, network, or system will perform without interruption.

You are responsible for backing up important data before any tech support work begins. You are also responsible for ensuring that you have the legal right and proper authorization to provide access to any device, account, software, network, or system involved in the service.

We are not responsible for issues caused by pre-existing device problems, malware, hardware failure, software conflicts, unsupported systems, third-party outages, expired licenses, user error, lack of backups, or changes made after service is completed.

Physical Admin Support

Continuum Strategy may offer physical or offline administrative support, including mail preparation, organizing paper records, digitizing documents, preparing client gifts, assembling welcome kits, sending cards, organizing receipts, packaging, mailing coordination, or similar support.

You are responsible for providing accurate instructions, names, addresses, deadlines, materials, approvals, and any required permissions. We are not responsible for delays caused by incomplete information, shipping carriers, third-party vendors, weather, incorrect addresses, supply delays, missed approvals, or other issues outside of our control.

We reserve the right to decline physical admin tasks that involve unsafe, illegal, regulated, confidential, inappropriate, or high-risk materials.

Digital Products and Downloads

Continuum Strategy may offer digital products, templates, guides, checklists, workbooks, downloads, or other digital resources.

Unless otherwise stated, digital products are for your personal use or internal business use only. You may not copy, resell, redistribute, share, sublicense, reproduce, modify for resale, or claim our digital products as your own.

Due to the nature of digital products, all digital product sales are final unless otherwise stated at the time of purchase. If you have trouble accessing a digital product, please contact us so we can help resolve the issue.

Payments, Refunds, and Cancellations

Payment terms for services, products, packages, retainers, intensives, project work, or digital products will be listed in the applicable proposal, invoice, contract, checkout page, or written agreement.

You agree to pay all fees according to the payment terms provided. Late payments, missed payments, cancellations, refunds, and rescheduling policies may vary depending on the service or product purchased.

Unless otherwise stated in writing, service payments are not automatically refundable once work has begun, time has been reserved, or access to deliverables, strategy, templates, systems, digital materials, or service capacity has been provided.

Client Responsibilities

When working with Continuum Strategy, you agree to provide accurate information, timely communication, necessary access, requested materials, approvals, and feedback needed to complete the work.

You are responsible for:

• Reviewing work before use, publication, or distribution

• Making final business decisions

• Providing accurate login details, files, deadlines, addresses, and instructions

• Maintaining backups of important data

• Ensuring you have permission to share any third-party information

• Complying with laws, platform rules, contracts, and business obligations that apply to you

• Approving final materials, communications, workflows, automations, and deliverables before relying on them

We are not responsible for delays, errors, missed deadlines, incomplete work, or unintended outcomes caused by missing information, delayed approvals, inaccessible accounts, platform outages, third-party issues, inaccurate information, or decisions made by you or your team.

No Legal, Financial, Tax, Medical, or Professional Licensed Advice

The content on this website, in our blog posts, emails, resources, downloads, consultations, and services is provided for general informational and operational support purposes only.

Continuum Strategy does not provide legal, financial, tax, accounting, medical, mental health, cybersecurity, insurance, investment, or other licensed professional advice. Nothing on this website or in our communications should be treated as professional advice in those areas.

You should consult a qualified attorney, accountant, financial advisor, tax professional, medical provider, cybersecurity professional, insurance advisor, or other licensed professional before making decisions that require specialized professional advice.

Website and Content Disclaimer

The information on this website is based on general business experience, operational knowledge, research, and opinion. While we aim to provide helpful and accurate information, we do not guarantee that all website content, blog posts, resources, downloads, or communications are complete, current, error-free, or suitable for your specific situation.

Using this website, reading our content, downloading a resource, or submitting a form does not create a client relationship, consultant relationship, fiduciary relationship, or professional advisory relationship.

You are responsible for how you use the information provided on this website.

No Guarantee of Results

We provide services, resources, and support intended to help improve organization, workflow, systems, operations, communication, technology use, and productivity. However, we do not guarantee specific results, revenue increases, business outcomes, client growth, productivity improvements, technology performance, search rankings, financial results, or any particular outcome.

Your results depend on many factors, including your business model, decisions, implementation, tools, communication, resources, market conditions, team participation, and follow-through.

Third-Party Tools and Platforms

Our website and services may involve third-party tools, platforms, software, websites, payment processors, scheduling tools, email platforms, project management tools, CRMs, automation tools, cloud storage tools, remote support tools, shipping carriers, vendors, or other providers.

We are not responsible for the availability, security, privacy practices, performance, pricing changes, outages, policies, errors, or decisions of third-party platforms or providers.

Your use of third-party tools may be subject to their own terms, policies, subscriptions, and fees.

Links to Third-Party Websites

This website may include links to third-party websites, resources, tools, or services. These links are provided for convenience only.

We do not control third-party websites and are not responsible for their content, privacy practices, terms, accuracy, or availability. A link to a third-party website does not mean we endorse that website, company, product, or service.

Intellectual Property

All content on this website and in our materials, including text, graphics, branding, logos, designs, templates, downloads, documents, blog posts, service descriptions, frameworks, processes, and resources, is owned by or licensed to Continuum Strategy unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, display, sell, or create derivative works from our content without written permission.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website and any purchased or downloaded materials for their intended purpose.

User-Provided Materials

If you provide files, documents, images, screenshots, copy, business information, login details, access credentials, addresses, client information, or other materials, you confirm that you have the right to share those materials with us.

You retain ownership of your materials. You grant us permission to use them as needed to provide the requested service, complete the project, communicate with you, and maintain appropriate business records.

Testimonials and Portfolio Use

We may request permission to share testimonials, feedback, examples, case studies, or project outcomes. We will not knowingly share confidential client information, private business data, or identifying project details without permission.

Any testimonial, case study, or example reflects an individual experience and does not guarantee similar results.

Confidentiality

We understand that clients may share sensitive business, operational, personal, or technical information with us. We make reasonable efforts to keep client information confidential and use it only for the purpose of providing services, maintaining business records, or complying with legal obligations.

Confidentiality does not apply to information that is publicly available, independently known, received from another source without restriction, required by law, necessary to protect our rights, or authorized by you for sharing.

Privacy

Your use of this website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.

Electronic Communications

By visiting this website, submitting a form, booking a call, purchasing a product or service, downloading a resource, or emailing us, you consent to receive electronic communications from us.

You agree that emails, website notices, electronic forms, digital signatures, invoices, proposals, contracts, and other electronic communications satisfy any legal requirement that communications be in writing.

Limitation of Liability

To the fullest extent permitted by law, Continuum Strategy, Off Your Desk Co., LLC, and its owners, contractors, team members, affiliates, and service providers will not be liable for any direct, indirect, incidental, consequential, special, punitive, or other damages arising from your use of this website, our services, digital products, third-party tools, or communications.

This includes, but is not limited to, lost profits, lost revenue, lost data, business interruption, technology issues, missed opportunities, errors, delays, service interruptions, device issues, shipping delays, third-party platform problems, or reliance on information provided through the website or services.

Indemnification

You agree to indemnify, defend, and hold harmless Continuum Strategy, Off Your Desk Co., LLC, its owners, contractors, team members, affiliates, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising out of your use of the website, your use of our services or products, your violation of these Terms, your violation of another party’s rights, or your misuse of any information, access, deliverables, or materials.

Dispute Resolution

If a dispute arises, both parties agree to first make a good-faith effort to resolve the issue informally.

If the dispute cannot be resolved informally, the dispute will be handled according to the laws and procedures applicable in the Commonwealth of Pennsylvania, unless a separate signed agreement states otherwise.

Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania and the laws of the United States, without regard to conflict of law principles.

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.

Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining sections will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any applicable written service agreement, proposal, invoice, contract, or checkout terms, represent the entire agreement between you and Continuum Strategy regarding use of this website and related services.

Contact Us

If you have questions about these Terms, please contact us:

Continuum Strategy, a DBA of Off Your Desk Co., LLC
Website: continuumstrategy.com
Email: randi@continuumstrategy.com